Click here to see Darrin Andersen’s remarks before the Federal Reserve Bank of Kansas City yesterday. One quick highlight is the number of complaints filed against our industry … an astoundingly low number, I’m sure not as much as our critics would hope:

Consistent with our excellent customer satisfaction scores is a lack of complaints about our product. The state of Missouri logged just 29 complaints in 2.8 million payday loan transactions in 2009. Nationally, only 1,000 complaints were generated by more than 100 million transactions, according to a survey of state regulators.