KQED’s My Life Is True series (a radio station backed by NPR) has posted a real-life payday customer experience who says he was stuck in a cycle of debt.

We want to let consumers know that by doing business with a CFSA Member they are protected by our association’s Best Practices. Customers who cannot pay back their loans when they are due have the option of entering into an extended payment plan, allowing them to repay their loans over a period of additional weeks. This option is provided to customers for any reason and at no additional cost to the borrower. This is the only financial product that allows consumers to create their own terms should they not be able to pay back their obligation in time of the original agreement. We hope that more customers will do business with CFSA Members, and also know that they have the right to let us know when CFSA Members are not complying with the association’s Best Practices. You can do that by going here and filling out an online complaint form. If you’re a customer and have questions, e-mail us at LoanQuestions@CFSAA.com.