HuffPo has it in for banks
January 15, 2010 | alternatives, industry | Comments (0)From a piece today:
In my family’s case, Citizen’s Bank — RBS (Royal Bank of Scotland), which refers to itself as “not your typical bank,” dragged their feet in my teenaged son’s efforts to recover money they took from him while not informing him of an overdraft and what he could do to avoid repeated penalties in anything close to a timely manner. We have retained the account with little money in it while attempting to resolve the problem. But, after I’d written to their relevant president and we’d received a letter from senior management urging my son to call, he has yet to receive a return telephone call from them after leaving messages.
One more thing. They informed my son and I at the branch he uses that had he used a Citizen’s Bank ATM, he would have been warned of the overdraft. That turns out to be untrue. They do not protect their customers by informing them at the ATM that they are about to draw beyond the amount they have in their accounts.
