“Not broken”
November 5, 2009 | Alabama, industry, positive media coverage | Comments (0)Jamie Fulmer of Advance America speaks for the industry in a letter to the Montgomery Advertiser:
The vast majority of our customers pay off their advances within two weeks (95 percent of the time), but an extended payment plan offers a safety net for those who have difficulty doing so.
More than 90 percent of customers who choose payday advances say they are satisfied with their experience and value the service. Compare that with the customer satisfaction ratings of banks and credit unions who, last year, charged Alabamians on average $238 in checking account overdraft fees and penalties, according to a study conducted by Bretton Woods Inc.
We are proud to offer a financial service that meets our customers’ financial needs and consistently exceeds their expectations.
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