Rating the Better Business Bureau
February 11, 2009 | Deseret News, Utah | Comments (1)The BBB’s new rating system, which we’ve reported on before, penalizes businesses based on subjective criteria (meaning how much trouble so-called “consumer” groups can stir up for the industry) rather than complaints against it. From a story in the Deseret (UT) News:
Some businesses, however, may get dinged on ratings because they are associated with an industry that the BBB considers unfair to consumers. For instance, Check Cash Advance in Murray has no complaints from consumers, but it has a C-minus rating because of its industry: payday lending, Driggs said.
The Payday Pundit rates the BBB, based on my own subjective criteria, a D-.
Comments»
They also fluff MEMBERS reports. I personally reported against a company and the company did not respond to the issues, yet they listed it as “RESOLVED”. I filed a complaint on one of their members and had to end up suing them and they listed the business as satisfactory, no unresolved complaints, with an A record, yet because they refused to respond to an issue or address false and misleading statements with the BBB, I WON the lawsuit…When I confronted the BBB they felt the MEMBERS addressed Enough of the concerns–then why did I win my lawsuit? And why is the other company still refusing to respond? I would NEVER rely on a BBB report.