From the story:

About 60 complaints a month have been coming in to the Consumer Response Center, created by last year’s passage of the Dodd-Frank financial-overhaul law, despite a note on the bureau’s website explaining the lack of a posted phone number or email address: “We can’t help yet because the Consumer Response Center is still being established.”

On July 21, the agency expects to be able to handle complaints of the credit-card variety. But its authority over other types of businesses, like pay-day loan-makers and purveyors of other nonbank products, won’t begin until it has a Senate-confirmed director in place. The White House has yet to name a nominee.